Our Refund Policy
Our 90-day money-back guarantee
For most dogs, the benefits of PAWD Calming build over weeks of daily use. That is why we recommend a 90-day programme, and why we back your first 3-pack with a money-back guarantee.
What is covered
The guarantee applies to your first 3-pack order only, bought either on subscription or as a one-time purchase.
|
Order |
Money-back guarantee |
|---|---|
|
First 3-pack (subscription or one-time purchase) |
Yes |
|
Second and later 3-pack orders |
No |
|
1-pack (subscription or one-time purchase) |
No |
|
6-pack |
No |
If your dog will not drink PAWD
Get in touch first. Many dogs come round with a small change, such as serving PAWD over food or starting with a smaller amount. If your dog still won't take it:
- Contact us at hello@pawddrinks.com and we will confirm your guarantee and send our returns address.
- Post back the two unopened pouches. Return postage is paid by you; we do not provide return labels.
- Email your tracking number to georgina@pawddrinks.com.
- We will refund your first 3-pack once the pouches arrive with us.
If you haven't seen results after 90 days
Give PAWD every day for the full 3 pouches. If you finish all three and have not seen a difference, email georgina@pawddrinks.com and we will refund your first 3-pack. You do not need to send anything back.
Other returns and refunds
- Orders not covered by the money-back guarantee (1-packs, 6-packs and second or later 3-pack orders) are not eligible for a refund for taste or results.
- If your order arrives damaged, or you have any concern about how your dog has reacted, contact us straight away and a member of the team will look after you personally. If your dog seems unwell, please speak to your vet.
- Refunds are made to your original payment method once your return has been received and checked.
This policy does not affect your statutory rights.
Managing your subscription
You are always in control of your subscription. You can skip an order, move your delivery date, change how often PAWD arrives (every 28, 42 or 56 days), upgrade to a multi-pack, or cancel, either through your account portal or by messaging us.
Stopping a subscription does not refund orders already sent.
Contact us
- General questions and claims: hello@pawddrinks.com
- Return tracking numbers and 90-day refund claims: georgina@pawddrinks.com