Our Refund Policy

Our Taste-Test Money-Back Guarantee

Every dog is different. Most take to PAWD Calming happily, mixed into water or served over their food, but we know some are fussier than others. If yours turns their nose up at it, we don't want you to be out of pocket for giving it a try.

That's why every first order comes with our Taste-Test Money-Back Guarantee. If your dog won't drink it, let us know within 10 days of your order date and we'll refund your pouches once they're back with us.

This guarantee is about taste, and taste only. It isn't a trial of whether PAWD is working for your dog. Some owners notice a difference within 30 days, but for most dogs the benefits build over 90 days of daily use, so we're unable to offer refunds on the basis that it "isn't working".

Give your dog a fair chance first

Most fussy dogs come round with a small change in how it's served. Before you claim, it's worth trying a few of these:

• Mix it into water, or sprinkle it over their food.
• Pour it over food like a gravy.
• Spread it on a lick mat with a little yoghurt.
• Start with a smaller serving and build up over a few days.

If you're stuck, message us through the chat on our website. We'll suggest what to try next based on what you've already done.

How it works

• The guarantee is for first-time customers and applies to your first order of PAWD Calming, whether that's a one-off purchase or the first delivery of a subscription.
• You have 10 days from the date of your order to contact us and claim. We're unable to honour the guarantee after this point.
• To claim, you'll need to send back every pouch from your order. If you ordered a three-pack, the two unused pouches must be completely unopened so we can check them and they aren't wasted. The pouch you opened comes back too.
• Return postage is at your own cost and isn't reimbursed. Please use a tracked service and send us the tracking number, as we can't take responsibility for returns that aren't tracked or don't arrive.
• Once your pouches have arrived safely at our warehouse and been checked, we'll refund the price of the pouches to your original payment method. We can't issue a refund before then.
• Unused pouches that arrive opened, cut, damaged or tampered with can't be refunded.
• Your bank or card provider may take a few working days to process the refund on their side.

What isn't covered

• The Starter Kit (collar and scoop). These aren't refundable, and there's no need to send them back.
• Subscription renewals or any order after your first.
• Orders bought through a third-party retailer.
• Claims made more than 10 days after the order date.
• Claims based on results rather than taste. PAWD Calming supports your dog alongside training and vet care, and it takes daily use over a few weeks to build.

The guarantee can be claimed once per customer and household. If your claim is approved on a subscription order, we'll cancel the subscription at the same time so you aren't charged again. Nothing in this policy affects your statutory rights.

How to claim

Message us through the chat on our website, or email hello@pawddrinks.com, with your order number and your dog's name. We'll check your order, give you the return address, and let you know exactly what to send back.

Thank you for giving PAWD a try. We're here to help every step of the way.